Frequently Asked Questions

Servicly is a marketplace for local professional services. This includes categories like Home Services (e.g., plumbing, electrical), Beauty & Wellness (e.g., mobile stylists), Tutoring, Fitness Coaching, and more. If a service can be booked and performed locally, you should be able to find it here.

Servicly is currently focused on facilitating service bookings within the Republic of Lebanon.

For any general support, technical issues, or questions about platform policy, please contact us directly at support@servicly.me.

You must be 18 years of age or older to create an account, whether you are a Customer or a Provider.

All Providers must pass email and phone verification upon registration. We plan to implement future Know Your Customer (KYC) or background checks to further enhance platform safety and trust.

Use the search bar or browse categories to find the service you need. You can view Provider profiles, check their ratings, read their service descriptions, and then submit a booking request for your specific needs and preferred time. The Provider will then Accept or Reject your request.

You pay the Provider directly. Servicly is not involved in processing the service payment. Once the service is completed, you and the Provider will agree on a payment method (e.g., cash, local bank transfer) as determined by the Provider's profile.

Cancellation policies are set and enforced by the individual Provider. You should review the Provider’s specific cancellation policy (usually listed on their profile or service description) immediately upon booking. Contact the Provider directly to initiate the cancellation process.

Your first step should always be to contact the Provider directly to resolve the issue. If you cannot reach a satisfactory resolution, you may contact Servicly support for non-binding mediation. Please note: Servicly acts as a connection platform and is not responsible for the Provider’s service quality or outcome.

The Provider is an independent contractor running their own business. Servicly explicitly disclaims liability for property damage or injuries caused by the Provider. You must address claims directly with the Provider.

After a booking is completed, you will receive an opportunity to rate and review the Provider through your booking history. Reviews must be honest, accurate, and reflect the service you received.

Please contact the Provider immediately via the platform messaging or the contact details provided in the booking. If the Provider repeatedly fails to honor accepted bookings or is consistently late, you can report them to Servicly support. This may result in the suspension or termination of their Provider account.

Reviews are typically reviewed by our moderation team within 24–48 hours to check for inappropriate content or policy violations, and then published to the Provider's profile.

No. You operate as an independent contractor and are solely responsible for your own business operations, including paying your own taxes, social security, liability insurance, and acquiring professional licenses.

Servicly operates on a subscription fee model (with a free tier option), not a commission-based model. You pay a set subscription fee for access to the platform and features, and you keep 100% of the service fee paid by the Customer.

You are paid Directly by the Customer. You must collect the full payment from the Customer upon completion of the service. Servicly does not process, hold, or transfer service fees.

You must possess and maintain all necessary licenses, permits, professional qualifications, and liability insurance required by the laws of the Republic of Lebanon for your specific trade.

No. All initial and subsequent bookings with a Customer introduced via the Servicly Platform must be conducted through the Platform. Attempting to circumvent the Platform to avoid subscription fees is a violation of the Provider Agreement and will lead to account termination.

No. Customer contact details are considered Confidential Information and may only be used for the sole purpose of fulfilling the specific, accepted booking. Any unauthorized use of customer data is prohibited.

Common reasons for suspension or termination include: breaching the Provider Agreement, receiving repeated poor customer ratings, engaging in fraudulent booking or payment activities, or offering illegal services.

Since payment is handled directly between you and the Customer (as per the Direct Service Payment model), this is a direct business dispute. Servicly can offer limited mediation but cannot guarantee or enforce payment. You would need to pursue legal or collection options against the Customer directly.

We only share the necessary information required to complete the service: your name/profile name, verified contact information (email/phone), and the general location for the service delivery.

Yes, we use standard cookies and tracking technologies for essential site functionality (like keeping you logged in) and to analyze user behavior (like which services are popular) to improve the platform. You can manage cookies through your browser settings.

We retain your personal data only as long as your account is active. After you close your account, we only retain certain transactional or audit records as required by law (e.g., for legal defense or regulatory compliance).